Right of return
Welcome to Jeinn.com! You can find our detailed return information here.
Memory: If the loss of the goods is due to your personal refusal, you bear full responsibility.
return
Return conditions
▪ Return period: You have 14 days from the date of receipt of the goods to request a return.
▪ Condition of the goods: Returned goods must be unused and in the same condition in which you received them; they must also be returned in their original packaging.
▪ Proof of purchase: Please keep your receipt or other proof of purchase.
▪ Return form: Please fill out our return form.
Non-returnable items
▪ Damaged items: Items that have been damaged through misuse or negligence and whose condition has changed, are not in their original condition (z.B. Damage, breakage, scratches, modifications, cleaning, etc.).
▪ Incomplete packaging: Items that are not in their original packaging, whose seal has been removed and which do not correspond to the original conditions, are damaged.
▪ Hygiene and health: For the transport of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.
Return process
-Return Notice: Contact our customer service by email at service@jeinn.com with your order number, the name of the item and the reason for the return.
-Return Confirmation and Instructions: After receiving your return request, we will send you a confirmation and return instructions.
-Return preparation: Pack the item in the original packaging and include all relevant documents.
-Return: Return the item to the address we provide (please do not return the item to the original address, as you will be fully responsible for any loss). You are responsible for the return shipping costs.
-Return Inspection and Notification: After we receive and inspect the return, we will inform you of the status of your refund.
Exchange
-No exchanges currently available: We currently do not offer exchanges. If you would like an item in a different color or size, please place a new order and return your original order in accordance with our return policy.
refund
-Refund Authorization: After we receive the goods (we reserve the right to refuse your refund before the goods arrive), the goods will be inspected and the refund will be processed within 5-10 business days using the original payment method used.
-Shipping costs: Original shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Contact information
-Further Information: If you need help or would like more information about our return and refund policy, please contact us at service@jeinn.com.
Sample cancellation form
If you wish to cancel the contract, please fill out the text below and send it to us.
I hereby revoke ___________________________ the contract I concluded for the purchase of the following goods: ____________________________
Order number_________________________
Ordered on _____________ received on _____________________
Consumer's signature _______________________________
Date_______________________________
End of the cancellation policy