Terms and conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS

§ 1 SCOPE AND PROVIDER

1.1 Our following General Terms and Conditions (GTC) apply to all orders of goods and services that a consumer places via the online shop www.jeinn.com Managing Director , resigns. Customers can contact us via the service hotline +44 12 2392 6084 or by email at service@jeinn.com.

1.2 Consumers within the meaning of the law (Section 13 of the German Civil Code) and these General Terms and Conditions are natural persons with whom we enter into business relations without this being predominantly attributable to a commercial or independent professional activity.

1.3 If you are under 18 years of age, the cooperation of a parent or guardian is required.

1.4 The contract language is exclusively German.

1.5 You can access and print the currently valid General Terms and Conditions on the website.

§ 2 CONCLUSION OF CONTRACT

2.1 The presentation of goods in the online shop does not constitute a binding offer to conclude a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop.

2.2 By clicking the button “Order now and pay” you submit a binding offer to purchase (§ 145 BGB).

2.3 Upon receipt of your purchase offer, you will receive an automatically generated email confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your purchase offer. A contract is not yet concluded by the confirmation of receipt.

2.4 A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer or when we send the goods to you – without prior express declaration of acceptance.

§ 3 PRICES

The prices stated on the product pages include VAT and other price components and are exclusive of the respective shipping costs.

§ 4 DELIVERY AND RESERVATION OF SELF-DELIVERY

4.1 If not all of the ordered products are in stock, we are entitled to make partial deliveries at our own expense, provided this is reasonable for you.

4.2 We expressly reserve the right to withdraw from the contract if, through no fault of our own, we are unable to deliver the ordered goods because the supplier fails to fulfill its contractual obligations. In such a case, we will immediately inform you of the unavailability of the goods and promptly refund any payments already made.

§ 5 RESERVATION OF TITLE

The delivered goods remain our property until full payment is received. Prior to transfer of ownership, pledging, transfer by way of security, processing, or modification is not permitted without our express consent.

§ 6 SHIPPING

6.1 All prices shown include statutory VAT and other price components, excluding any applicable delivery and shipping costs.

6.2 When the website is updated, all previous prices and other information about goods become invalid.The version valid at the time of the order shall prevail.

6.3 When purchasing and subsequently shipping our goods, we charge the following fees: The costs for shipping to other countries are clearly stated in the FAQ or on the order page.

§ 8 CANCELLATION POLICY

In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you make the purchase for purposes that cannot predominantly be attributed to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions.

RIGHT OF WITHDRAWAL

All articles can only be returned if the item is damaged or faulty upon delivery.

Once you have successfully completed payment, we confirm that you agree to all return terms and conditions.

* If the following occurs, we can offer you a return or exchange service: All articles can only be returned if the item is damaged or faulty upon delivery. We will solve your problem as quickly as possible.

E-mail: service@jeinn.com

Phone:+44 12 2392 6084

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

CONSEQUENCES OF REVOCATION

If you cancel this contract, we will refund all payments that we have received from you, with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us or to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

SAMPLE CANCELLATION FORM

If you wish to cancel the contract, please fill out the text below and send it to us.

I hereby revoke ___________________________ the contract I concluded for the purchase of the following goods: ____________________________

Order number_________________________

Ordered on _____________ received on _____________________

Consumer's signature _______________________________

Date_______________________________

End of the cancellation policy

§ 9 SPECIAL NOTE

9.1 The right of withdrawal does not apply to the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. individual ballerina flats, self-designed dirndls, ribbon skirts and jackets), to the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery or to the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

A cash payment, return or denomination of a gift voucher is not possible.

9.2 Some products have a pink seal with numbering and are shipped with it. Please be careful not to damage or remove the seal when trying on the product. Only products with the original seal have a 14-day right of withdrawal.

9.3 Please avoid damage and contamination. Please return the goods to us in their original packaging, if possible, with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the goods against transport damage. This will prevent claims for damages resulting from inadequate packaging.

§ 10 WARRANTY

The statutory warranty provisions apply.

§ 11 DATA PROTECTION PROVISIONS

We process data in compliance with the applicable Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For further information, please refer to the privacy policy.

§ 12 LIABILITY

12.1 Unlimited liability: We are liable for intent and gross negligence. We are liable for slight negligence in accordance with the Product Liability Act, as well as for damages resulting from injury to life, body, or health.

12.2 Limitation of Liability: In cases of slight negligence, we are only liable for the breach of a material contractual obligation, the fulfillment of which is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligation). This limitation of liability also applies to our vicarious agents.

§ 13 FINAL PROVISIONS

13.1 The conclusion and performance of all contracts shall be governed by the laws of the United Kingdom. However, this applies to you as a consumer only to the extent that this does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you are habitually resident.

13.2 The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

13.3 Should one or more provisions of these Terms and Conditions be invalid, this shall not invalidate the entire contract. The invalid provision shall be replaced by the applicable statutory provision.

§ 14 CONTACT ADDRESS

• Company name: WELI NEON CREST LTD
  
• Company number: 16360649
  
• Company address: 33 St. Mary Axe, London, United Kingdom, EC3A 8BF (this is not a return address).